Shipping policy
Shipping & Delivery Policy
We deliver handmade terracotta products across the UAE and take care to pack each order for its journey to you.
Delivery Charges
- Free standard delivery: Orders above AED 100 qualify for free standard delivery across the UAE.
- Orders below AED 100: A flat AED 15 delivery fee applies.
- Same-day delivery: Available in some areas for an additional charge, subject to product availability and dispatch timing. Contact us to check availability and the delivery fee.
Delivery charges, where applicable, will be shown at checkout before you place your order.
Delivery Times
Standard delivery usually takes 2–4 working days from order confirmation.
Orders placed before 12 PM UAE time are usually processed the same working day. Orders placed after 12 PM, on weekends or on public holidays are usually processed on the next working day.
Delivery times are estimates. Courier delays, public holidays, weather or other circumstances outside our control may affect delivery. Where tracking is available, we’ll share the details once your order has been dispatched.
Delivery Areas
We deliver across all Emirates in the UAE. If your address is in a remote or non-serviceable area, our team will contact you to discuss an available delivery or collection option.
We currently deliver within the UAE. For international delivery enquiries, please contact us for a shipping quote.
Packaging
We take care to pack our products securely, with extra protection for fragile items. Please check your order when it arrives and keep the packaging until you’re satisfied that everything has arrived safely.
Damaged, Faulty or Incorrect Orders
If an item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible. Please include your order number and, if you can, clear photos of the product and its packaging. Sharing these promptly helps us review the issue and assist you faster.
We’ll review the details and arrange an appropriate solution, such as a replacement or refund, in line with our Returns, Exchanges & Cancellations Policy and applicable consumer protection requirements. ARK Naturals will cover the related delivery costs for an approved damage, fault or fulfilment issue.
Delayed Deliveries
If your delivery is delayed beyond the estimated timeframe, please contact us and we’ll follow up with the courier. Delays may occasionally occur due to circumstances outside our control.
Returns and Exchanges
Return collection, exchanges and delivery costs for eligible returns are explained in our Returns, Exchanges & Cancellations Policy. Please contact us before sending a product back so we can help arrange the correct process and safe packaging.
Contact Us
For delivery questions or help with an order, contact us with your order number:
Email: info@arknaturals.ae
WhatsApp: +971 52 880 3995