Privacy Policy

At ARK Naturals, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party payment gateways)
• IP address and device/browser details
• Order and interaction history

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates or respond to your inquiries
• Improve our products and user experience
• Send occasional updates or promotions (only if you've opted in)
• Prevent fraud and ensure website security

3. How Your Information Is Stored

• All data is stored securely on encrypted servers.
• Payment information is not stored on our servers. It is handled via secure third-party providers

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share data with:

• Courier services to deliver your order
• Payment processors to complete your transactions
• Trusted third-party platforms that help us operate our website

5. Cookies & Analytics

We use cookies to:

• Understand how visitors use our site
• Remember your preferences for a smoother shopping experience
• Run basic analytics (e.g., Google Analytics) to improve performance

You can choose to disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Opt out of marketing emails at any time (unsubscribe link included in each email)

To request data access or changes, please contact us at support@arknaturals.ae.

7. Data Retention

We retain customer information only for as long as necessary:

• To fulfill your order
• To comply with legal and accounting obligations
• Or until you request deletion

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the date updated.

10. Contact Us

If you have any questions or concerns about your data, please reach out:

Email: support@arknaturals.ae

Address: Shop No. B-02 Sherina Plaza 2 Dubai Enrichment Project (DEP) Opposite Gold Souq Metro Station.